Find the answers you need about our products, orders, shipping, and more. If you can't find what you're looking for, feel free to reach out to our friendly customer support team – we're here to help you every step of the way.
01 Product Information
& Customization
How can I know if a piece of furniture will fit in my space?
Each product listing includes dimensions. We recommend measuring your space and comparing it to the item dimensions to ensure a perfect fit.
Do you offer fabric samples before purchasing?
Yes, you can request fabric swatches through our customer service team to see the color and texture up close before making a decision.
Can I customize the size or finish of the furniture?
Some items are available with customization options. Look for the “Customizable” badge or contact us for details.
What types of wood are used in your furniture?
We use high-quality hardwoods like oak, maple, and walnut, known for durability and elegance.
Are your products environmentally friendly?
Yes, we prioritize sustainable materials and processes, with many pieces sourced from responsibly managed forests.
Can I choose a different fabric for a sofa or chair?
Yes, many of our upholstered products offer fabric choices. Options are listed on the product page for easy selection.
02 Shipping, Delivery,
& Tracking
How is the furniture delivered, and do you offer assembly services?
Our furniture is delivered with full assembly instructions, and assembly services are available at checkout for an additional fee.
What is the estimated delivery time for furniture items?
Delivery times vary based on product and location. You can find an estimated delivery timeframe on each product page.
Can I track my order?
Once your order ships, you’ll receive a tracking link via email to monitor your furniture’s journey to your home.
What should I do if my furniture arrives damaged?
Please contact us within 48 hours of delivery, and our team will assist you with a replacement or repair at no additional cost.
Do you have a physical store where I can view items?
Currently, we are online-only, but we offer detailed images, videos, and virtual view options to help you make informed choices.
03 Care, Maintenance,
& Warranty
How do I care for my upholstered furniture?
Regular vacuuming and using a fabric protectant will help keep your upholstery in excellent condition. We provide detailed care instructions with each product.
How should I clean my wooden furniture?
Dust regularly and clean with a soft, damp cloth. Avoid harsh chemicals to maintain the wood’s natural finish.
Are there warranties on your furniture?
Yes, we offer warranties on most products. Warranty details are provided on each product page.
Can I order replacement parts for my furniture?
Replacement parts can be ordered for select items. Contact us for information on availability and pricing.
What if I have a specific question about the furniture that isn’t listed here?
Our customer service team is happy to help. Please reach out to us directly for any questions or special requests.
04 Returns, Exchanges,
& Additional Support
Can I return or exchange a furniture item after purchase?
Yes, we offer a 30-day return policy. Please ensure the item is in its original condition and packaging for a full refund.
Is financing available for larger purchases?
We offer several financing options at checkout to help you make large purchases more manageable.
Are the colors shown on your website accurate?
We make every effort to show colors accurately, but slight variations may occur depending on your screen settings.
What if I have a specific question about the furniture that isn’t listed here?
Our customer service team is happy to help. Please reach out to us directly for any questions or special requests.
Do you offer discounts for bulk orders?
Yes, we offer bulk discounts for large orders. Contact our sales team for more details on pricing and customization options.